Orders, Shipping and Delivery
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Where does Lauren Records ship to?
Orders are shipped worldwide, but if you are international please consider ordering from one of our international partners if they carry what you are looking for to save shipping costs:
- UK - Devil Dog Distro
- EU - Sugar and Spice
- JP - DISKUNION
What shipping services are used?
- Domestic US shipments are primarily sent through USPS unless otherwise notified on the shipping notification. Some packages may ship UPS or FedEx.
- International orders primarily will ship via DHL, UPS, or USPS.
When will my order ship?
- If you have ordered a new record that is in “pre-order” please reference the product page to see the estimated ship date.
- If items are in stock and none of the items are listed as a “pre-order”, orders will ship within a week of being placed.
- If your order has not shipped and it is not a pre-order please feel free to reach out to have us look into it.
How long will it take for my order to arrive?
Delivery times may vary depending on the shipping method, location and carrier. The following dates are based on the first scan by the carrier after your order has been shipped and you have been notified.
- USPS Domestic - Estimated 2-8 Business days
- USPS International - Estimated 1-4 Weeks
- UPS/DHL International - Estimated 7-17 business days
My order says label created but hasn’t changed
For pre-orders we often print the labels ahead of time to prepare for packaging. These labels will stay in this status until they are shipped and scanned by the carrier. In most cases packages are not scanned until they reach the second location ie: distribution warehouse. Please be patient but if they order is not a pre-order and should have updated by now, please send us an email with the order # and tracking number.
How can I track my order?
You will receive tracking numbers when your order ships, and you will be able to track it in the shopify app or on the specific carriers website.
Can I change my shipping address?
Please send an email to orders@lauren-records.com with your order# with the correct address. We will respond to you once it has been updated.
What should I do if my order is lost?
- If your order is stuck in transit and hasn't updated for more than 2 weeks please feel free to reach out to us at orders@lauren-records.com
- If your order is marked as delivered but you have not received it, please check with any housemates and your delivery person. If neither of these are helpful please reach out to orders@lauren-records.com and we will look into it with you and file a claim.
Will I have to pay international custom fees or import taxes?
Depending on your country’s import regulations additional fees for customs duties or import taxes may be applied to your order. These charges are the customer’s responsibility and may be collected by your local customs offices or carriers before delivery.
Can I request our local record store to stock the item for me?
Yes, if you would prefer to shop at your local record store they can stock our releases directly from us or through one of our distributors. Please request them to carry the titles and reach out to info@lauren-records.com
Returns, exchanges, & cancellations
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Can I return or exchange an item?
You can return or exchange items as long as the item being exchanged is in stock. You will be responsible for paying for the shipping to replace or return an item, unless it is due to a mistake on our end.
My order is damaged
If your order is damaged, please consider the following:
- If it is summer, we cannot control the weather and heat when being delivered. Please make sure to bring in items immediately if your postal carrier leaves them in the sun.
- Small dings or cracks in cases while shipping is sometimes unavoidable. If the problem is major we will work to replace them.
- If something is wrong with your item affecting its appearance or playability, please send us an email at orders@lauren–records.com with a photo or video of the issue. In many cases it turns out to be the device playing the cassette or vinyl, but in a case where it is the actual item we want to be able to cross reference with another item here to make sure the replacement is also not affected.
- Please keep in mind that some items may experience excess handling which can cause wear - primarily when we offer signed vinyl, leftover tour merchandise, or distributed titles that we did not produce. In some of these cases we have no control over a replacement.
I got the wrong item or wrong number of items
If you receive the incorrect item or quantity please send us a note to orders@lauren-records.com with your order# and we will send you a shipment to amend the mistake.
Can I cancel my order?
Please send an email to orders@lauren-records.com with the order# in the subject line to cancel your order. It will take a few days to process the refund back to your back after we cancel it.
Record Club
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What is the LAUREN RECORDS RECORD CLUB?
The LRRC was created to offer an easy way to support the label and all of the labels active artists by offering a subscription model to receive the next 10 vinyl releases at wholesale prices. It’s incredibly helpful for us to hopefully expose you to artists that you may not have heard while also getting the rarest variants of releases you like.
What is included in the membership?
- Early access to the most limited variants of the next 10 vinyl releases
- 20% discount off the store for the duration of your membership.
- You will likely receive miscellaneous free items, varying from vinyl, cds, cassettes, stickers, shirts or other items throughout the subscription. Whenever we have extra items or low stock products we will send them to club members.
- Free shipping is included in the record club price which averages all the records to be wholesale cost. So you get all your records for the price of a record store. Approximately $100+ off.
- Exclusive discord channel access
- Digital downloads
How does the membership work?
The record club works on a per release basis, so it does not expire after a set amount of time. You will continue to be part of the club until you have received all of your credits. Sometimes this may last longer than a year, but based on our release schedule it may even be less than a year. Whenever we receive records from the plant, no matter how early before the release date, record club members orders will ship out.
How many records will I receive?
One subscription is good for the next 10 vinyl releases, with LPs being counted as 1 and 7” records being counted as .5 of a release. Example: ten LPs, or nine LPs and two 7”s.
When will my next record ship?
Record club shipments will go out when new records arrive. They ship out first and usually ahead of the release dates. We will bundle new releases where it makes sense but you will usually receive the records before anyone else, and before the records usually come out. Time between shipments may vary but always feel free to reach out with any questions.
Can I choose which records or variants I’ll receive?
At any time you can email us to receive any previously released records as part of your subscription. In most cases you will automatically receive the most limited available variant, but you can always request a different version.
Can I get digital downloads?
Yes — you can access digital downloads via the Record Club Portal or on our Discord.
How do I join the Record Club area of the discord?
You can join the record club discord via your record club portal. If you have any issues obtaining the @record-club role send us a message on discord.
Can I update my shirt size or address?
For any record club updates please send an email to info@lauren-records.com or reply to any previous emails from the club.
Can international customers join?
Yes, but not through our website. Any international people interested in joining the club will be put on a different shipping schedule to consolidate your packages in order to save you from high shipping costs. Please send over an email to info@lauren-records.com.
How do I check my membership status?
To check your membership status please visit the record club portal and enter the email address associated with the membership. There, you will be able to track how many records you have received and/or are owed, gain exclusive access to the discord, obtain your storewide discount code, and more.
What if I have more questions?
Join the discord to get the @record-club role to have exclusive access to channels for updates or questions, or send an email to info@lauren-records.com
Working with the label
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Is Lauren Records accepting unsolicited demos?
We’re always happy to check out your music and learn about your project. We rarely accept unsolicited demos, but feel free to send them. Due to the volume of requests and submissions we may not be able to get back to everyone.
How can I submit my music to Lauren Records?
You can submit music demos to submissions@lauren-records.com. Please do not send any attachments — we will not open WAVs, MP3s, PNGs, etc — only links to streaming and socials, and please include information about your project.
Can you help me with my music project?
We work with a wide variety of artists who are not part of the label in different capacities. We are always looking for ways to help other artists if time allows it. Feel free to reach out or join our discord to ask questions where we can post general guides on topics of music. We can’t release everyone, and also can’t help everyone, but if you have specific questions pertaining to releasing music or navigating your situation please feel free to reach out and or suggest any topics we should cover in the discord.
What genre of music does Lauren Records release?
We release a wide variety of music around the punk, emo, and indie world, including but not limited to: dream pop, slowcore, hyperpop, electronic, and more.
Do you offer internships?
Yes! Please reach out to info@lauren-records.com with your resume and field of interested for internship opportunities, or see the Internship page for more information. Please keep in mind we do not take interns for music engineering fields — most of our roles are for digital marketing, editing, and physical media. We would also like to limit these requests to people who are familiar with the record label and are interested in learning more about the overall scope of the business. If you have questions pertaining to internship opportunities, or just want to learn more, please get in touch. We are not always actively hiring; however, send us an email and we will keep you in mind for future opportunities.
Who should I contact about collaborations?
For brand collaborations, please reach out to info@lauren-records.com
Does the label offer other services to labels or independent labels?
In addition to the record label, we operate a publishing administration arm and digital distribution service for independent labels and artists. These are separate operations and are available by invitation or on a selective basis. To learn more, see LR-Distribution and Lauren Records Publishing.
Contact, press, & other inquiries
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How do I contact Lauren Records about an order?
Send an email to orders@lauren-records.com with your order# in the subject line.
Who should I contact for press or interview requests?
Please reach out to press@lauren-records.com
How can I request music for radio play?
Reach out to info@lauren-records.com
Who do I contact for music licensing for film, TV or other media?
How can a retailer order wholesale records?
You can place wholesale orders directly from Lauren Records by emailing info@lauren-records.com. You can also order our titles from the following distributors: Traffic Entertainment (US), AEC (US), Cargo (UK), DISKUNION (JP), Sonic Rendezvous (EU).
How can I stay up to date on new releases and announcements?
You can follow our instagram, join our mailing list or discord channel.